Frequently Asked Questions

Occupational therapy helps children to do the things they want, need or are expected to do everyday. This includes self-care, productive and leisure occupations, such as dressing, eating, play, drawing, toileting and writing, as well as develop skills needed for school entry.

The Little OT Co delivers early intervention occupational therapy services for children 0-6 years, and we are currently only accepting new clients who are under 4 years of age to ensure continuity of care for families.

We have experience delivering evidence-informed care and working with children with a range of physical, intellectual, genetic and neurological conditions. This includes a diagnosis of autism, ADHD, cerebral palsy, developmental delays, Down syndrome and physical disabilities.

At The Little OT Co, we value your time and are committed to delivering consistent, high-quality early intervention occupational therapy services. To support effective scheduling and ensure fairness for all clients, the following policies apply at our practice:

Quick Links

• Service Agreement

• Appointment Scheduling and Reminders

• Notice Periods for Cancellations

• Fees and Payment Guidelines

• Funding Options

Service Agreement

All clients must have a Service Agreement completed by a parent or legal guardian at the time of intake. This ensures a clear understanding of responsibilities, fees, and procedures - including appointment scheduling and cancellations.

Appointment Scheduling and Reminders

• A list of appointments for each term will be provided to clients at the start of the term. This helps in planning and ensures participants are aware of all scheduled sessions.

• Appointment reminders are sent three (3) days prior to the scheduled appointment to assist in timely attendance and prevent missed sessions.

Notice Periods for Cancellations

• Clients must provide at least 48 hours’ notice to cancel or reschedule a single appointment.

• A minimum of seven (7) days’ notice is required for changes to: Group session bookings Intensive therapy blocks Ongoing recurring appointment times

• Cancellations made with less than 48 hours’ notice will incur a 100% cancellation fee, equivalent to the full consultation fee. This fee may be claimable through the NDIS, where applicable.

• Repeated late cancellations or non-attendance may result in: Suspension or cancellation of future appointments Termination of the Service Agreement

Fees and Payment Guidelines

For details on the pricing for services, please refer to the 2025 Price Guide. This document outlines the costs for all therapy sessions and services provided by The Little OT Co. Please review it for accurate and up-to-date pricing information. Please note that all fees are subject to review and are aligned with the NDIS Price Guide and industry standards.

Funding Options

At The Little OT Co, we support families accessing occupational therapy services through NDIS Funding (both self-managed and plan-managed), private health insurance or or self funded by families. Payment is required at the time of service delivery, and subject to our Cancellation Policy.

Additionally, Medicare rebates are available for certain services and can be claimed through the Medicare portal using the appropriate provider code. Please note that a gap payment will apply, and payment will need to be made upfront.

To ensure the smooth operation of services and clarity for all clients, the following payment terms apply:

• Payment is due at the time of service delivery, unless prior written arrangements have been made.

• If a participant’s NDIS plan funds are exhausted before the plan’s end date, up to two (2) upcoming appointments may be cancelled at no charge.

• If payment or new funding is not arranged by the time of the next scheduled session, all future bookings will be cancelled until payment is confirmed.

• Outstanding invoices that are not paid within the agreed timeframe may result in:

  • Suspension of all services

  • Referral to a debt collection agency if unresolved

If you're seeking occupational therapy sup port for your child, please complete the Expression of Interest form below to join our waitlist. The more detail you provide, the better we can understand your child's needs and determine if our services are the right fit. Please also include your preferred appointment days and times, as this helps us match availability when a spot becomes available.​ ​

Expression of Interest - Join our Waitlist

Please note, in order to streamline our intake process and provide a better experience for all of our clients and families, we do not accept new client appointment requests via phone calls. We are an early years occupational therapy practice and priority is for young children to access our services. Thank you for your understanding.

Services are provided at The Little OT Co studio at Bay Terrace, Wynnum.

Mobile occupational therapy services are also available at your child’s childcare, kindy or home, subject to therapist availability and your child's therapy goals. Travel to mobile visits is charged in addition to therapy session fee and a quote will be provided prior to commencement of community visits. ** Please note, all mobile visits are at capacity for 2025 **

Before First Appointment

To get started, we will send you a welcome pack with your appointment day/time, information about our practice and intake forms to complete prior to attending your first appointment. This includes:

• Parent/Guardian Questionnaire

• Consent & Privacy Policy

• Appointment & Cancellation Policy

• Service Agreement

• Emailing any extra reports or referrals from your child’s educational, medical or allied health team. This may include a copy of NDIS plan goals, start/end dates and participant number.

• Should a progress report be required for family or funding purposes, please let us know prior to attending your first appointment, as this type of report will incur a report writing fee.

At First Appointment

We offer our families scheduled appointment times and appreciate families arriving to their appointments on time. When you arrive at The Little OT Co, please first check with your therapist prior to entering our studio space as they may be setting up or finishing an appointment with another family. If you arrive to your appointment early, we kindly ask you to wait outside until your therapist is ready at your scheduled appointment time.

Your initial appointment at The Little OT Co will focus on:

• Establishing rapport with your child in a play-based way and individualised to your child's interests and abilities,

• Collecting information about your reasons for accessing occupational therapy, your child's occupational history and identifying strengths and any barriers to participation in daily activities,

• Completing an observational or formal assessment to gain an understanding of your child's current skills and abilities and

• Providing recommendations and observations throughout the session,

• Collaborating with you to identify occupation-focused goals and establishing a plan for any further support/intervention (if required),

• Completing a service agreement to access ongoing therapy supports for families accessing occupational therapy services through NDIS,

• Answering any questions you may have about occupational therapy or The Little OT Co.

The Little OT Co strives to provide a safe environment for all families and it is important for us as a healthcare setting to keep our workplace healthy and safe.

The Little OT Co will comply with the health directions of of government and public health authorities as issued from time to time and comply with any testing and precautionary measures (social distancing, hand hygiene and face masks).

We ask for all families to monitor their personal health and any personal symptoms. If you or your child is feeling unwell with a fever, cold or flu like symptoms, please reschedule your appointment to reduce spreading of illness.

Thank you so much for your efforts and support.