policies

​Privacy Policy

Effective Date: 1 January 2025

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1. Introduction

The Little OT Co ("we", "our", or "us") is committed to protecting the privacy of your personal information. This Privacy Policy outlines how we collect, use, store, and disclose your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our services or accessing our website, you consent to the practices described in this Privacy Policy.
 

2. What Personal Information We Collect

We may collect personal information including but not limited to:

• Full name

• Date of birth

• Contact details (address, phone number, email)

• Health and medical information

• Medicare, NDIS or private health insurance details

• Emergency contact information

• Payment or billing details (if applicable)

• Information related to services provided by our occupational therapists
   

3. How We Collect Personal Information

We collect your personal information directly from you or your authorised representative through:

• Intake forms

• Phone calls, SMS or emails

• In-person consultations

• Our website or digital platforms

• Referrals from other healthcare professionals

We may also collect information from third parties with your consent, such as hospitals, general practitioners, or allied health providers.
 

4. Why We Collect Personal Information

We collect, hold, and use your personal information to:

• Provide occupational therapy services

• Manage appointments and communication

• Maintain accurate medical and treatment records

• Process payments or claims

• Comply with legal and regulatory obligations

• Improve our services and website
   

5. Disclosure of Personal Information

We may disclose your information to:

• Other healthcare providers involved in your care

• Health insurance providers or Medicare (as authorised)

• Administrative or support service providers (e.g., IT, billing)

• Regulatory bodies, if legally required

We will not sell or rent your information to third parties.
 

6. Data Storage and Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. Your information may be stored securely in physical records or electronic databases with restricted access.
 

7. Access and Correction

You have the right to access the personal information we hold about you and to request corrections. To do so, please contact us using the details below. We will respond within a reasonable time.
 

8. Website and Cookies

Our website may collect limited data such as IP addresses and use cookies to improve user experience. This data does not typically identify individuals but may be considered personal information in some contexts.
 

9. Overseas Disclosure

We generally do not disclose personal information to overseas recipients. 
 

10. Complaints

If you believe we have breached your privacy rights, please contact us. We take privacy complaints seriously and will investigate any issues promptly.
 

11. Contact Us

If you have any questions about this Privacy Policy or wish to make a request or complaint, please contact:

The Little OT Co
Brisbane, QLD, Australia
Email: hello@thelittleotco.com

12. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be available on our website with the revised date.

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